Manufacturer Spotlights
The Technology We Install
We install and support products from the industry's most trusted manufacturers. Watch these overviews to learn more about what powers your systems.
User guides, installation manuals, technical references, and video walkthroughs — everything you need, in one place.
User guides, how-to documentation, and support instructions for your PowerTech systems.
Complete instructions for arming, disarming, and managing zones on your burglar alarm panel. Includes bypass procedures and troubleshooting common alerts.
Download PDFStep-by-step instructions for viewing live and recorded footage via the mobile app, web portal, and on-site monitor. Includes clip export and sharing.
Download PDFInstructions for submitting a helpdesk support ticket online, including what information to include for the fastest possible resolution from our team.
Download PDFHow to initiate a remote support session with a PowerTech technician, including downloading the ConnectWise Control client and granting access.
Download PDFLet a PTG technician securely access your computer to resolve issues fast.
Launch Remote SupportFor non-urgent issues, submit a helpdesk ticket and we'll respond within one business day.
Open a TicketInstallation manuals, wiring diagrams, programming references, and compliance checklists for field technicians.
Full installation and commissioning guide for PTG-standard access control deployments. Covers reader wiring, controller configuration, and credential programming.
Download PDFStandard wiring schematics for Cat6A runs, patch panel terminations, IDF/MDF layout, and cable management per PTG installation standards.
Download PDFProgramming reference for addressable fire alarm panels including point mapping, NAC circuit configuration, and zone labeling best practices.
Download PDFField-ready PCI DSS checklist for network segmentation verification, firewall rule review, and documentation requirements during compliance assessments.
Download PDFWe install and support products from the industry's most trusted manufacturers. Watch these overviews to learn more about what powers your systems.